Experience in Celki

My link to Celki dates back to 1994 when I worked as a field technician to perform home visits during that summer; then I continued with my education in electrical and electronic engineering.
After working in the Human Resources field in the retail industry for 3 years, I applied for an opening at Celki for Human Resources and Administration officer in 2000; but got rejected and was offered a position as Supervisor in the Ventilation Team instead. I took up this role and later got promoted as Technical Service Manager in 2003 which requires me to manage both the Technical Repair, and Ventilation Team; and the scope was expanded to Oxygen Plant in 2005. In 2009, I had the opportunity to be transferred to Air Liquide Healthcare headquarters in Paris, to work on the operation standardization topic of Asset and Inventory, and Maintenance Management. In 2011, I was transferred back to my home base Celki as the Director of Service to oversee the service and operation team.

Staff development is always a top priority in both Celki VitalAire and AirLiquide despite the business line and the size of the entity, and the group always encourages different levels of sharing and exchange to broaden the knowledge and network of our colleagues. I believe I was the fortunate one amongst other high potential colleagues in Celki with the fact that my knowledge and specialties in operation is less geographically dependent and can be applicable elsewhere within the group.

I would say that there are many adaptations when you are living and working in a different country, such as meeting new people. One interesting adaptation when living in Paris, which can be shared, is that the most popular place in the office is the coffee machine area. This is the area where you will be bumping into many different people for some "effective" communication, especially in the morning and after lunch.

There is a strong service mindset rooted in Celki VitalAire which is the essential success factor in our industry. With this DNA rooted in each of our colleagues, I have no doubt Celki will continue to be the leader in the industry and a brand that our customers love. How we serve our customers will always be one of the reference sites to our colleagues in the AirLiquide group.

I joined Celki VitalAire in 2006 as a Sales Representative after graduation of my Bachelor Degree.

I sought a meaningful career after graduating, which would be something challenging, where I could help people, and be involved in something innovative. My Sales representative role at Celki VitalAire involved interacting with customers, which can be a real challenge, as it requires me to find out what it is the client specifically needs and finding the best solution to meet those needs. Also, providing medical equipment and services to patients is very fulfilling, naturally, because I’m providing something that I know is going to improve their quality of life. And the company is involved in many innovative projects, such as pioneering tele-monitoring equipment, which is great to be a part of.

I think it’s the importance of trust and how to gain that trust given to our customers, who are the healthcare professionals and your colleagues. It’s very important to be well-prepared, as it’s a sign of a respect and it comforts the clients to know you took the time to consider their needs. It’s important that your words are put into action; you should always be checking that projects are getting fulfilled and on time, or that trust can easily fall apart. Also, working as a team is vital for everyone to succeed at this goal, which is achieved best when the team leader leads by example, as I have experienced.

So far, my role in the sales team allowed me to transition into my later role in business development, which later facilitated my current role in marketing. My achievements and experience in both sales and marketing has given me the confidence to take up any opportunities and challenges that arise in the Celki VitalAire / Air Liquide group. So, for me, my path is to take up any new challenges to advance my skill set.