Dear Valued Customers,
In order to solve the problem of sound abatement foam, Celki VitalAire has set up a dedicated repair centre, ready to replace newly designed sound abatement components for our customers. However, according to Philips’ latest update, the delivery of newly designed DreamStation sound abatement components will be postponed to September; the replacement arrangement for PR System ONE series will be announced in September, and the replacement arrangement for DreamStation Go will be further announced by Philips. We will continue to proactively inform you of the replacement arrangements, please wait patiently. For enquiries, please call 22689243.
To resume your CPAP treatment safely, in addition to the continuous negotiation with Philips, we also provide you with a trade-in offer for the Löwenstein Prisma Smart Max auto CPAP. According to the latest CPAP model you purchased, the trade-in discounts are as follows:
PR System ONE 50 Series - 30% off
PR System ONE 60 Series / Dorma 500 - 35% off
DreamStation Series / DreamStation Go - 40% off
Please refer to https://www.celki.com/products/cpap to learn more about the Prisma Smart Max auto CPAP. For inquiries about the trade-in program, please WhatsApp our experience centres.
Medical device manufacturer Philips has announced that some of its devices equipping patients with respiratory diseases may present a potential safety issue with one of the components (sound abatement foam), and has issued a Field Safety Notice.
For patients using affected BiPAP and CPAP devices:
DreamStation / DreamStation Go / DreamStation ST, AVAPS / SystemOne ASV4 / SystemOne (Q Series) / C-Series ASV / C-Series S/T and AVAPS / OmniLab Advanced+ / Dorma 500 / REMstar SE Auto
Please click here for the Field Safety Notice
For patients using affected mechanical ventilator devices:
Trilogy 100 / A-Series BiPAP A30 / A-Series BiPAP A40 / BiPAP Synchrony
Please click here for the Field Safety Notice.
Philips Hong Kong - Hong Kong Sleep & Respiratory Care Service hotline : (852) 2873 1232
Mon to Sat 9:00-18:00
Closed on all Sundays and Public Holidays
The Department of Health have notified the issue and were awaiting for their guidelines with manufacturer’s advice which are now available. It has not received any reports of adverse events related to using the affected devices in Hong Kong so far and has alerted the Hospital Authority, private hospitals, nursing homes, and medical professionals of the recall today.
Celki VitalAire Service Team
Date : 27 July 2021
To keep updated on the Correction Plan of Philips Sleep and Respiratory Care, please click here to visit the website of Philips Hong Kong for details.